Wichtig 💡Die Retourenplattform für Webshops – Expertise von unserem neuen Partner Returnless

[Nina L.]

Hey everyone,

I’m Maxine from @Returnless and I wanted to give a quick introduction to what Returnless does and how it can help you manage returns more efficiently in JTL.

As we’ve spoken to a lot of JTL users that are still handling returns manually, I thought it might be useful to show what’s possible once you automate the process.
Since Returnless has a close partnership and native integration with JTL, I thought I’d share a quick overview of how the return process works once the two systems are connected.

When is Returnless right for you?
Returnless is a great fit if your return process still involves a lot of manual steps or missing data. Here are a few signs Returnless could help your business:

• Your returns don’t come in through a single, clear process.
• You don’t have full control over which returns are accepted.
• Managing returns by email takes a lot of time.
• It’s hard to see why products are returned or analyze return trends.
• Creating a return in JTL Wawi takes several manual steps.
• Shipping labels aren’t created automatically, and charging for them is complicated.
• Your warehouse team doesn’t always know how many returns are on the way or what’s inside each package.
• Customers do not get status updates, and often ask “Where is my return?”

In short: if your return process still involves lots of manual work, missing data, and repetitive tasks, Returnless can help automate and simplify it.

What does Returnless do for you?
Returnless helps you automate and simplify your entire returns process — from the moment a customer submits a return request to the point it’s processed in JTL Wawi.
Customers can announce their returns online through a branded return form, while you stay in full control of how each return is handled.
Returnless automatically:

• Syncs order data from JTL Wawi so customers can easily select the items they want to return
• Applies smart return rules to determine which returns are approved or need review.
• Creates return labels instantly, without manual steps.
• Updates customers automatically through email and their personal return page.
• Creates the return entry in JTL Wawi and JTL WMS so your team can process it right away

The result: faster handling, fewer customer questions, and better insight into your returns.

Why Returnless is a strong partner for JTL users

• Full automation: From label generation to status updates - less manual work for your team.
• Branded experience: Customize your return form to match your shop’s look and feel.
• Data insights: Track reasons for returns and spot trends that help reduce them.
• Flexibility: Handle exceptions manually when needed, without losing control.
• Integration with JTL: Returnless connects seamlessly with JTL Wawi and JTL WMS

Whether you manage a few returns a week or hundreds a day, Returnless helps keep your process organized and efficient.

Find out more about Returnless here
If you’d like to see how Returnless works with JTL in practice, take a look here:

👉 Learn more about Returnless for JTL

And if you have questions or want to see examples, feel free to reply here - I’m happy to help!

Returnless | Die All-in-one-Retourenplattform für Webshops
Bei Returnless versprechen wir über unsere Retourenplattform Sweatless Returns.
Reduziert Rücksendekosten und bearbeitet Rücksendungen schneller.