Hallo,
wir haben die unter Mail von Amazon bekommen.
Wenn ich es richtig übersetzt sollen wir für Lieferungen an amazon ausland die Rücksendekosten immer übernehmen.
Habt Ihr die Mail ebenfallsbekommen?
Wie geht Ihr mit dem Thema um?
mfg
Günther
Betreff: Return Policies for International Sellers
Dear Seller,
We are writing to remind all of our global sellers about our international returns policies. If you sell on an Amazon marketplace website in a country that is not your business location, you should be familiar with these policies.
Customers buying on Amazon expect a straightforward product return experience. In order to create a consistent return experience, we require you to either (1) provide a local address in your elected country for returns, or (2) pay for return shipping on all returns. For example, if you sell on Amazon.co.uk, you must either provide a return address within the United Kingdom or provide free return shipping.
All sellers, including those who ship from a country outside of the marketplace on which they’re selling, must abide by this policy. *Failure to meet this requirement by March 12, 2015 may result in the removal of your selling privileges.*
To update your local return address in Seller Central, follow these steps:
1. Under “Settings”, select “Account Info”.
2. On the Seller Account Information page, go to the Return Information
section and click “Edit”.
3. Select an existing address as your default return address, or enter
a new default return address.
4. Click “Submit”.
To upload a pre-paid return mailing label for a return request, follow these
steps:
1. Go to “Settings” and select “Return Settings”.
2. In the “Your return mailing label” section, select the option, “I
will provide a pre-paid mailing label for this request”.
3. Go to “Orders” and select “Manage Returns”.
4. Tick the checkboxes for the return requests you want to select.
5. Select ”Authorize all selected returns” from the drop-down and click
GO.
6. Upload a shipping label, select the carrier used, and enter the
Tracking ID if applicable.
7. Set the return label cost to £0.00 to ensure that the buyer is not
charged for return shipping.
For more information about creating return mailing labels, search for "Return Addresses and Postage Labels" in seller Help.
For more information on this requirement and to review Amazon's additional policies for international sellers, see the Important Information for International Sellers Help page:
https://sellercentral-europe.amazon.com/gp/seller/registration/participation
Agreement.html?itemID=200404870
Thank you for taking steps to improve the buyer experience on Amazon.co.uk.
We appreciate your co-operation with this policy. If you have questions, please contact Seller Support:
https://sellercentral-europe.amazon.com/gp/contact-us/contact-amazon-form.ht
ml/
Thank you for selling on Amazon.
Regards,
Amazon Services Europe
wir haben die unter Mail von Amazon bekommen.
Wenn ich es richtig übersetzt sollen wir für Lieferungen an amazon ausland die Rücksendekosten immer übernehmen.
Habt Ihr die Mail ebenfallsbekommen?
Wie geht Ihr mit dem Thema um?
mfg
Günther
Betreff: Return Policies for International Sellers
Dear Seller,
We are writing to remind all of our global sellers about our international returns policies. If you sell on an Amazon marketplace website in a country that is not your business location, you should be familiar with these policies.
Customers buying on Amazon expect a straightforward product return experience. In order to create a consistent return experience, we require you to either (1) provide a local address in your elected country for returns, or (2) pay for return shipping on all returns. For example, if you sell on Amazon.co.uk, you must either provide a return address within the United Kingdom or provide free return shipping.
All sellers, including those who ship from a country outside of the marketplace on which they’re selling, must abide by this policy. *Failure to meet this requirement by March 12, 2015 may result in the removal of your selling privileges.*
To update your local return address in Seller Central, follow these steps:
1. Under “Settings”, select “Account Info”.
2. On the Seller Account Information page, go to the Return Information
section and click “Edit”.
3. Select an existing address as your default return address, or enter
a new default return address.
4. Click “Submit”.
To upload a pre-paid return mailing label for a return request, follow these
steps:
1. Go to “Settings” and select “Return Settings”.
2. In the “Your return mailing label” section, select the option, “I
will provide a pre-paid mailing label for this request”.
3. Go to “Orders” and select “Manage Returns”.
4. Tick the checkboxes for the return requests you want to select.
5. Select ”Authorize all selected returns” from the drop-down and click
GO.
6. Upload a shipping label, select the carrier used, and enter the
Tracking ID if applicable.
7. Set the return label cost to £0.00 to ensure that the buyer is not
charged for return shipping.
For more information about creating return mailing labels, search for "Return Addresses and Postage Labels" in seller Help.
For more information on this requirement and to review Amazon's additional policies for international sellers, see the Important Information for International Sellers Help page:
https://sellercentral-europe.amazon.com/gp/seller/registration/participation
Agreement.html?itemID=200404870
Thank you for taking steps to improve the buyer experience on Amazon.co.uk.
We appreciate your co-operation with this policy. If you have questions, please contact Seller Support:
https://sellercentral-europe.amazon.com/gp/contact-us/contact-amazon-form.ht
ml/
Thank you for selling on Amazon.
Regards,
Amazon Services Europe