Neu Refund Process - JTL WAWI

[Developer]

Hello all,
Is it possible to perform the refund process directly from our JTL WAWI? Kindly give your feedback ASAP.
Thanks in advance.

 

[wortek]

I am pretty sure you mean this?

https://guide.jtl-software.de/jtl-wawi/zahlungen/zahlungen-an-kunden-senden/

if so, you will need the payment module
https://www.jtl-software.de/warenwi...altung#zahlungsabgleich-hbci-fints-paypal-csv

 

[Developer]

Thanks for your info. another doubt if i do the refund in JTL WAWI will it update in shop ?.

 

[Developer]

If i do the refund directly from JTL WAWI then it is update in shop or not? Kindly give your valuable feedback ASAP.

 

[Developer]

Kindly give suggestion for my above query.

 

[Rico Giesler]

Do you mean the status of the order?

 

[Developer]

yes.when refund the amount (partially or full ) in JTL WAWI directly for the particular order then the order status and amount are updated or not in shop.

 

[Developer]

refund the amount i got error.

 

[Rico Giesler]

If you cancel an order, you can see that in the shop.
The error you see when refunding comes from the payment module which does not seem to be set up.

 

[Developer]

If refund the amount in JTL WAWI it is updated in shop or not (like status change or amount getting 0) ? Kindly give your answer for this question ASAP.

 

[Rico Giesler]

No

 

[Developer]

Thanks for your reply.

 

[Developer]

As per your given link https://guide.jtl-software.de/jtl-wawi/zahlungen/zahlungen-an-kunden-senden/ the order available in the invoice correction window.

If i created a invoice and make a invoice correction (nothing to be changed) then click the finish or save button the open amount value go to negative. Now, the order available in the invoice correction window. If i click the option ausgangzahlung erzuegen the open amount not available error will display. what i do now?

 

[Rico Giesler]

"Auszahlung erzeugen" is only possible if you use the payment modul from JTL.
https://www.jtl-software.de/jtl-store/erweiterungen/zahlungsmodul-jahreslizenz

Otherwise you have to set the payments manually.